Terms of Use

These terms govern your use of Entific's websites and services. Please read them before using the Service.

The websites at entific.ai, immigration.entific.ai and research.entific.ai (together, the “Site”), and the software and services offered through them (the “Service”), are owned and operated by TSV Studios Inc., which trades as Entific Labs (“Entific,” “we,” “us,” or “our”).

By accessing or using the Service, or by clicking “I agree” where that option is presented, you agree to these Terms on your own behalf or on behalf of the organisation you represent, and you confirm you have authority to do so. You must be at least 18 years old. If you do not agree, do not use the Service.

1. Accounts

1.1 Creating an account

Parts of the Service require an account. You agree to provide accurate and complete information and to keep it current. You may delete your account at any time by following the instructions in the Service or by contacting us at legal@thestarkventures.com.

1.2 Account security

You are responsible for keeping your credentials confidential and for all activity under your account. Tell us immediately at legal@thestarkventures.com if you believe your account has been accessed without authorisation. We are not liable for losses arising from your failure to keep credentials secure.

1.3 Organisation accounts

Where your account belongs to an organisation, the organisation's administrators may access, modify, and remove your account and any content in it. Your use is also subject to that organisation's own policies.

2. Access to the Service

2.1 Licence

Subject to these Terms and to payment of any applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business and professional purposes, including use in the course of providing services to your own clients.

2.2 Restrictions

You may not:

• licence, sell, rent, lease, transfer, assign, or commercially redistribute the Service itself, or provide it to third parties as a standalone product;
• modify, create derivative works from, disassemble, reverse-compile, or reverse-engineer any part of the Service;
• access the Service in order to build a competing product or service;
• use automated means to scrape, harvest, or bulk-extract the Service's content or underlying data except as expressly permitted in writing;
• upload content you do not have the right to upload, or that infringes the rights of any person; or
• use the Service in a way that interferes with its operation or with other customers' use of it.

2.3 Changes to the Service

We may modify, suspend, or discontinue any part of the Service at any time. Where a change materially reduces functionality you pay for, we will give reasonable notice.

2.4 Ownership

All intellectual property rights in the Service belong to Entific or its suppliers. These Terms transfer no ownership to you beyond the licence in Section 2.1. All rights not expressly granted are reserved.

2.5 Feedback

If you send us feedback or suggestions, you grant us a perpetual, irrevocable, worldwide, non-exclusive, royalty-free licence to use it freely and without attribution. Please do not send feedback you consider confidential.

3. Your content

3.1 You own it

You retain all rights in the documents, text, prompts, and case records you submit to the Service (“Customer Content”). We claim no ownership of it.

3.2 What we may do with it

You grant us a limited licence to host, process, transmit, and display Customer Content solely in order to provide the Service to you, and to comply with law.

3.3 Personal information about your clients

Customer Content will often contain personal information about people who are not our users — most obviously your own clients. Where that is the case, you act as the controller of that information and we act as your processor. Those obligations are set out in our Data Processing Addendum, which forms part of these Terms.

You are responsible for having a lawful basis to provide that information to us, and for any notice or consent your own professional or regulatory obligations require.

4. Professional responsibility and no legal advice

Outputs are generated in part by automated systems and may be incomplete or wrong. Court decisions, citations, and quotations surfaced by the Service must be verified against the official published version before being relied upon. We provide links to source documents precisely so that verification is possible.

If you are a lawyer, an immigration consultant, or another regulated professional, you remain solely responsible for compliance with your professional and regulatory obligations, including duties of competence, confidentiality, and supervision. Those duties are yours and cannot be delegated to a tool.

5. Court decisions and public sources

The Service includes decisions of the Federal Court of Canada and other tribunals, reproduced under the Reproduction of Federal Law Order (SI/97-5), which permits reproduction of decisions of federally constituted courts and administrative tribunals provided that due diligence is exercised in ensuring accuracy and the reproduction is not represented as an official version.

These reproductions are unofficial. They are provided for research convenience. The official version of any decision is the one published by the issuing court, and we link to it wherever a decision is displayed.

6. Fees, credits, and payment

Paid plans and usage credits are billed as described at the point of purchase. Payments are processed by Stripe; we do not store your full payment card details. Unless stated otherwise, fees are exclusive of applicable taxes, which you are responsible for.

Subscriptions renew automatically until cancelled. You may cancel at any time, effective at the end of the current billing period. Except where required by law, fees already paid are non-refundable.

7. Privacy

Our Privacy Policy describes what personal information we collect and how we handle it, and is incorporated into these Terms. Where these Terms and the Privacy Policy conflict on the handling of personal information, the Privacy Policy governs.

8. Third-party services

The Service integrates with third-party services, including cloud infrastructure and AI model providers listed in our Data Processing Addendum. We do not control those services, and your use of any third-party service you connect yourself is governed by that provider's own terms.

9. Indemnification

You agree to defend, indemnify, and hold harmless Entific and its officers, employees, and agents from claims and reasonable costs and legal fees arising out of (i) your use of the Service, (ii) your breach of these Terms, (iii) Customer Content you submit, or (iv) your violation of applicable law. We may assume control of the defence at your expense, and you agree not to settle any such claim without our written consent. We will make reasonable efforts to notify you promptly of any claim we become aware of.

10. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, ENTIFIC AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY OUTPUT WILL BE ACCURATE OR COMPLETE.

Nothing in these Terms excludes or limits any right or remedy you may have under the Business Practices and Consumer Protection Act (British Columbia) or other applicable law that cannot lawfully be excluded.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) ENTIFIC AND ITS SUPPLIERS WILL NOT BE LIABLE FOR LOST PROFITS, LOST DATA, COSTS OF SUBSTITUTE SERVICES, OR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICE; AND (b) OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING UNDER THESE TERMS IS LIMITED TO THE GREATER OF (i) CAD $100 AND (ii) THE AMOUNTS YOU PAID US IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THE EXISTENCE OF MULTIPLE CLAIMS DOES NOT INCREASE THIS LIMIT.

12. Term and termination

These Terms apply while you use the Service. We may suspend or terminate your access if we believe you have breached these Terms, or if required by law. You may stop using the Service at any time.

On termination we will, on request made within 30 days, make Customer Content available for export; after that period we may delete it in accordance with our Privacy Policy and Data Processing Addendum. Sections 2.2, 2.4, 2.5, 3, 4, 9, 10, 11 and 13 survive termination.

13. General

13.1 Changes to these Terms

We may update these Terms. If we make material changes we will notify you by email or by a prominent notice in the Service. Continued use after notice means you accept the updated Terms.

13.2 Governing law and forum

These Terms and any dispute arising out of them or the Service are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. You and Entific submit to the exclusive jurisdiction of the courts of the Province of British Columbia, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property, and either party may bring an individual claim in small claims court.

13.3 Electronic communications

You consent to receiving communications from us electronically. Electronic communications satisfy any legal requirement that a communication be in writing.

13.4 Accessibility

We aim to conform to WCAG 2.1 Level AA. If you have difficulty accessing any part of the Service, contact us at legal@thestarkventures.com and we will make reasonable efforts to address it.

13.5 Entire agreement

These Terms, with the Privacy Policy and the Data Processing Addendum, are the entire agreement between you and Entific regarding the Service. If any provision is unenforceable it will be modified to the minimum extent necessary and the rest will remain in effect. Our failure to enforce a provision is not a waiver. “Including” means “including without limitation.” You may not assign these Terms without our written consent; we may assign them freely.

14. Contact

TSV Studios Inc. (trading as Entific Labs)
555 Burrard Street, Vancouver, British Columbia V7X 1M8, Canada
legal@thestarkventures.com